Hong Kong Wancheng Youpin Trading Limited (“we,” “our,” “us”) is committed to providing timely, safe, and reliable shipping services for all our fashion products and accessories. This Shipping Policy explains the shipping methods, timelines, costs, responsibilities, and procedures for domestic and international orders. Please read carefully before placing your order.

1. General Shipping Overview

  • We ship products to customers worldwide, subject to local customs and import regulations.
  • Shipping costs, methods, and delivery times vary depending on the destination, product type, weight, and shipping carrier.
  • All orders are processed and shipped from our warehouse in Hong Kong.
  • Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
  • Customers will receive a shipping confirmation email with tracking details once the order is dispatched.

2. Shipping Methods & Delivery Times

2.1 Domestic Shipping (Hong Kong)

  • Standard Shipping: 2–5 business days
  • Express Shipping: 1–2 business days
  • Delivery times are estimated and may vary due to carrier delays, weather, or other unforeseen circumstances.

2.2 International Shipping

  • Estimated delivery times vary by country and shipping method:
    • Asia: 5–10 business days
    • North America / Europe: 7–14 business days
    • Other regions: 10–20 business days
  • International shipping may be delayed due to customs inspections, local holidays, or import regulations.
  • Customers are responsible for customs duties, taxes, and import fees unless stated otherwise.

2.3 Shipping Carriers

  • We partner with trusted carriers such as DHL, FedEx, UPS, SF Express, and local postal services.
  • The carrier may vary depending on destination, product size, weight, and delivery speed.

3. Shipping Costs

  • Shipping fees are calculated based on order weight, dimensions, destination, and shipping method.
  • Free shipping promotions may apply to certain orders, products, or minimum purchase amounts.
  • For international shipments, customers are responsible for all customs duties, taxes, and handling fees unless specified.
  • Any additional fees incurred due to incorrect address or customs clearance delays are the customer’s responsibility.

4. Order Processing

  • Orders are processed after payment verification.
  • Orders placed on weekends or public holidays are processed the next business day.
  • Large-volume orders, pre-orders, or limited-stock items may require additional processing time.
  • Customers will receive an email confirmation once the order is shipped, including tracking number and estimated delivery date.

5. Tracking Orders

  • Every shipped order comes with a tracking number.
  • Customers can track their order via the carrier’s website.
  • Tracking information may take 24–48 hours to update after shipment.
  • If tracking information is not available or appears delayed, please contact our customer service.

6. Lost, Damaged, or Delayed Shipments

6.1 Lost Shipments

  • If your package is lost during shipping, please contact us within 30 days of shipment confirmation.
  • We will investigate with the shipping carrier and provide a replacement or refund once confirmed.

6.2 Damaged Shipments

  • Inspect your package upon delivery.
  • Report any damages within 7 calendar days with photos of the packaging and product.
  • We will arrange a replacement or refund for damaged items.

6.3 Delayed Shipments

  • Shipping delays may occur due to weather, customs, holidays, or unforeseen circumstances.
  • We will notify customers if significant delays are expected.
  • Customers may request order cancellation or a refund if delivery exceeds twice the estimated delivery time.

7. Special Shipping Conditions

7.1 Pre-Orders & Backorders

  • Pre-ordered or out-of-stock items will be shipped when available.
  • Customers will receive expected shipping dates upon order confirmation.
  • Shipping fees are charged at checkout or may be invoiced separately depending on availability.

7.2 Bulk Orders & Wholesale Shipments

  • Large or bulk orders may require special handling and extended processing time.
  • Customers will be notified of shipping arrangements and estimated delivery times.

7.3 Fragile or High-Value Items

  • Special packaging is provided for fragile or high-value items.
  • Additional shipping charges may apply for insurance or expedited delivery.

8. International Customs & Import Duties

  • Customers are responsible for all customs clearance, taxes, duties, and other fees incurred when shipping internationally.
  • Customs policies vary by country and are beyond our control.
  • Delays due to customs inspection or additional fees are the customer’s responsibility.

9. Shipping Address Accuracy

  • Please ensure that the shipping address is complete and accurate.
  • Incorrect or incomplete addresses may result in delayed delivery, additional shipping charges, or return of the package.
  • Additional fees for reshipping due to incorrect address are the customer’s responsibility.

10. Multiple Shipments

  • Items in a single order may ship separately depending on availability and warehouse locations.
  • Customers will receive multiple tracking numbers if items ship separately.

11. Shipping Restrictions

  • We may not ship to certain countries or regions due to legal, logistical, or safety reasons.
  • Restricted items (e.g., flammable materials, hazardous goods) cannot be shipped internationally.
  • Customers are responsible for compliance with local laws regarding imported products.

12. Customer Responsibilities

  • Provide accurate shipping and contact information.
  • Track shipments and report issues promptly.
  • Receive and inspect packages upon delivery.

13. Contact Information

For shipping inquiries, lost/damaged packages, or tracking assistance:

Hong Kong Wancheng Youpin Trading Limited
Email: ruanfuting6419@outlook.com
Phone: 97727114
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong