Hong Kong Wancheng Youpin Trading Limited (“we,” “our,” “us”) is committed to providing high-quality fashion products and accessories. Your satisfaction is our priority. This policy outlines the procedures, conditions, and responsibilities for returns, exchanges, and refunds. Please read carefully.

1. General Policy Overview

  • We offer returns and exchanges for eligible items within 30 calendar days from the date of delivery, unless otherwise stated.
  • Items must be unused, unwashed, undamaged, and in original packaging, with all labels, tags, and accessories included.
  • Returns or exchanges are subject to approval by our customer service team.
  • Certain items are non-returnable or non-exchangeable, including:
    • Customized or personalized products
    • Final sale, clearance, or heavily discounted items
    • Gift cards or vouchers
    • Products marked as hygiene-sensitive (e.g., undergarments, face masks, skincare samples)

2. Return Process

2.1 How to Initiate a Return

  1. Contact us via email (ruanfuting6419@outlook.com) or phone (97727114) with:
    • Order number
    • Reason for return
    • Photos of the item (optional but recommended)
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with detailed return instructions.
  3. Ship the item back within 7 business days after receiving RMA approval.

2.2 Packaging Requirements

  • Include all original packaging, labels, accessories, and gifts.
  • Items must be securely packaged to prevent damage during shipping.
  • Returns without RMA approval may be rejected or delayed.

2.3 Shipping Costs

  • Customer-initiated returns: The customer bears the shipping cost, except for defective or incorrect items.
  • Company-initiated returns: We will cover return shipping for defective, damaged, or incorrectly shipped items.
  • International customers are responsible for all customs, duties, and taxes.

3. Exchange Policy

  • Exchanges are available for size, color, or product replacement, subject to availability.
  • If the replacement item is more expensive, the customer must pay the price difference.
  • If the replacement item is less expensive, the difference will be refunded.
  • Exchange requests must follow the same RMA process as returns.

4. Refund Policy

  • Refunds are issued after inspection and approval of the returned item.
  • Refunds are made to the original payment method within 7–14 business days after we receive the returned item.
  • Shipping fees are non-refundable, except when the item is defective, damaged, or incorrectly shipped.
  • Partial refunds may apply if:
    • Items are returned without all original packaging or accessories
    • Items show signs of wear or damage not caused by shipping

5. Defective, Damaged, or Incorrect Items

  • Report defective, damaged, or incorrect items within 7 calendar days of delivery.
  • Include photos or videos showing the issue.
  • Upon verification, we will:
    • Provide a replacement at no additional cost, or
    • Issue a full refund, including original shipping fees
  • We may arrange for free return shipping for defective or incorrect items.

6. Orders Cancelation

  • Orders can be cancelled within 24 hours of placement if not yet processed.
  • Once shipped, cancellation is no longer available; return/exchange procedures apply.
  • Pre-orders and limited-stock items may have different cancellation terms.

7. Special Cases

7.1 Promotional Items & Gifts

  • Items purchased as part of a promotion or as a free gift must be returned together with the main product.
  • Free gifts cannot be returned individually unless defective.

7.2 Seasonal & Clearance Items

  • Clearance, seasonal, or heavily discounted items may have a shorter return window (7–14 days).
  • Non-returnable items are clearly marked on the product page.

7.3 Partial Returns

  • Customers may return part of their order; refunds will be calculated based on the returned items.
  • Original shipping charges are non-refundable unless the entire order is returned due to company error.

8. International Orders

  • International customers are responsible for all customs duties, taxes, and import fees.
  • Shipping and delivery times vary depending on location.
  • Return shipping costs are the responsibility of the customer, except for defective or incorrect items.
  • Certain international items may not be eligible for return or exchange due to regulations or product restrictions.

9. Conditions for Return & Exchange Approval

Returns or exchanges may be denied if:

  • Items show signs of wear, damage, or alterations
  • Items are missing original tags, labels, or packaging
  • Return request is outside the allowed return window
  • Items are non-returnable as clearly indicated

10. Processing Time

  • Approved returns are inspected within 3–5 business days of receipt.
  • Refunds or exchanges are processed within 7–14 business days after inspection.
  • Delays may occur during peak seasons or due to banking processes.

11. Customer Responsibilities

  • Provide accurate order details and proof of purchase
  • Use proper packaging for returned items
  • Ship returns using a trackable shipping method; we are not responsible for lost shipments without tracking

12. Contact Information

For returns, exchanges, or any questions regarding this policy:

Hong Kong Wancheng Youpin Trading Limited
Email: ruanfuting6419@outlook.com
Phone: 97727114
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong